Evaluating bank readiness for CRM implementation

Evaluating CRM Implementation in Healthcare Organization

Recently, many healthcare organizations are adopting CRM as a strategy, which involves using technology to organize, automate, and coordinate business processes, in managing interactions with their patients. CRM with the Web technology provides healthcare providers the ability to broaden their services beyond usual practices, and thus offers suitable environment using latest technology to achie...

Strategies for successful CRM implementation

Purpose – Customer relationship management (CRM) is an information system that tracks customers’ interactions with the firm and allows employees to instantly pull up information about the customers such as past sales, service records, outstanding records and unresolved problem calls. This paper aims to put forward strategies for successful implementation of CRM and discusses barriers to CRM in ...

assessment of organization readiness for tqm implementation

since about four years ago, total quality management (tqm) has been informally introduced into our integrated healthcare and medical education system. with the aim of getting feedback/ learning from the experiences of the universities/schools of medical sciences in setting the ground for tqm implementation, an assessment was done. the survey results show that out of 31 universities/ schools of ...

Implementation dynamics for CRM system development

Evaluating organisational readiness for virtual collaboration

(Friedheim, Jr., 1999), clusters (Dearlove, 2001) and relationship enterprises (Walters, 2000). The most recent literature even makes a distinction between the virtual organisation and organisational virtualisation. Breu and Hemingway (2004) claim that previous literature pertaining to virtual organisations focuses on virtualisation addresses the transition from the traditional bricks-and-morta...